Support

Identity Policy

Updated 2 June 2020

As part of our licensing requirements from the Gambling Commission, we need to ensure that we have verified the following details about you before you’re able to place any transaction at Betable;

• Your date of birth
• Your name
• Your home address

We attempt to complete this process automatically through the use of third-party partners who specialise in online identity verification, in order to make your experience of playing with Betable as smooth and seamless as possible. However, in the event that we are unable to automatically verify all of the above, we will ask you to provide relevant documentation in order to allow us to complete a manual verification of your identity.

If required, we will contact you to request the following documents;

• A good quality image of your passport or driving license. All four corners of the image must be clearly visible, and the document must be in date.
• Proof of address dated within the last three months. We accept utility bills or government letters (for example, a council tax bill). If you wish to provide a bank statement for your proof of address we currently do not accept Neobank (also known as an online bank, internet-only bank, or digital bank) statements or Santander online statements.
• If you are to deposit by card, we will require a photograph of the front and the back of your card, with the first twelve digits of the card number blocked out on the front.
• If you are to deposit through an e-Wallet account, we will require a screenshot of your e-Wallet account showing your name and email address (please block out your account number for security purposes).

Once your identity is verified and you begin to play on the Betable network, we may at any time need to verify your source of funds. This is in order to comply with our obligations under the Money Laundering Regulations (2007), and the Proceeds of Crime Act (2002), and also to allow us to fulfil our responsible gambling policy by ensuring that your level of spending on gambling is proportional and appropriate to your monthly income.

This source of funds check will be completed as early in your relationship with Betable as deemed necessary by ourselves, and will most commonly be satisfied by you providing us with at least 3 months bank statements and a payslip (or similar as deemed suitable by our risk and payments team) proving your monthly incomings.

During the course of our review of your bank statement, if it becomes evident that the original funding source of a bank account (at our sole determination) is another entity, we may ask for further evidence which provides context to those funds.

We cannot solely take winnings from other casinos as evidence of source of funds where we are unable to adequately demonstrate that you are in a net gain position with those casinos. We would need to be provided with a 6 month statement from that casino showing all deposits and withdrawals for this to constitute adequate source of funds.

Our Risk and Payments Team will provide further assistance in the event of a Source of Funds check needing to be completed.

By joining Betable and attempting to deposit and play our games, you confirm that you are aware of the above requirements, and consent to providing any such documentation to Betable on request.

We aim to process all documents within three working days of receipt, and your documents are handled in accordance with the Betable Privacy Policy. If you have any questions about this policy, please contact support@betable.com who will be happy to assist with any queries.